GDPR Privacy Policy

GDPR Privacy Policy 

How we use your Data

The details we collect from you will be used to contact you in relation to your client account with us and sending you relevant information about the products and services we provide to you.

Whilst you are not obliged to provide a telephone number and email address, it would be useful for your to share these with us if we need to contact you about your account.

We use 3rdparty businesses to support our business management infrastructure such as website hosting, document management, document creation which may require us to provide personal details relevant to us servicing your account. They are a trusted suppliers and we have verified their compliance in accordance with our own standards and have found those to be satisfactory.      

What Data We Collect

We collect names, addresses, email and telephone numbers to assess eligibility and administer your account or to contact you in relation to your account. 

Our Promise

Aside from the aforementioned third parties, please be assured that your data is not shared with anyone else.   We have also enhanced security of our communications portals to ensure the security of your details.   If you no longer wish for us to hold or process your details, you may request for them to be removed at any time and we will oblige. This can be done by emailing info@lodematichandlingsystems.co.uk

It is possible to ask for some details to be removed, rather than all. Please contact us via email info@lodematichandlingsystems.co.uk for more information on this.

If you decide to leave us, unless specified we will retain your details for 2 years or applicable by law relating the services and products we have supplied in the event you wish to return.  After that time your details will be deleted in a secure manner.

For any further details on this, please contact us via one of the following:

Tel: 01254 826923

Email: info@lodematichandlingsystems.co.uk 

Marketing

We would like to keep you informed of any products and services we offer.   You can change your preferences or opt out at any time by changing your settings via email at info@lodematichandlingsystems.co.uk

Rights to Access your Data

You are entitled to request a copy of the information we hold about you.  If you would like us to send this to you, please contact us by email on info@lodematichandlingsystems.co.uk.  We may undertake some extra ID checks as a safeguard.

It is important to us that the data we hold about you is accurate and up to date.  You may request for details to be amended, or even removed if they are incorrect. 

You may contact the ICO via the following details in the event you are dissatisfied with our handling:

https://ico.org.uk/concerns/handling/

ICO Phoneline – 0303 123 1113

Contact Us

If you wish to discuss any of the above, please contact us via:

Email: info@lodematichandlingsystems.co.uk
Tel: 01254 826923